If an item is not right for you, you can return it within 30 days of delivery for a refund or exchange.
Return window
Returns must be requested within 30 days of the delivery date shown by the carrier. Items received after this window may be refused.
Condition requirements
- Unworn, unwashed and free of odours, pet hair and make-up marks
- Original tags and packaging still attached
- Footwear must be tried on indoors only, in the original shoe box
- For hygiene reasons, we cannot accept returns on worn innerwear, socks or bodysuits
How to start a return
- Email [email protected] with your order number and the item you wish to return.
- We will reply with return instructions and the address for your parcel.
- Pack the item securely and ship it back within 7 days of receiving instructions.
- Send us the tracking number so we can follow the parcel.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.
Exchanges
To exchange for a different size or colour, follow the return steps above and place a new order for the item you want. This is the fastest way to secure the size you need.
Return shipping costs
Return shipping is paid by the customer unless the item was defective, damaged or incorrect. In those cases we provide a prepaid return label.
Damaged or incorrect items
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including any shipping costs.